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Roadside Dispatch

Roadside Dispatch provides Visa cardholders with 24-hour access to roadside assistance via a toll-free number. This pay-per-use roadside assistance program is provided expressly for Visa cardholders.

How This Card Benefit Program Works

Roadside Dispatch will arrange to dispatch a reliable tow operator or locksmith to Visa cardholders. All rates are pre-negotiated and conveniently billed to the covered cardholder's Visa card.

For a set price per service call, the program provides:

  • Standard towing up to five miles included1
  • Tire changing (must have good, inflated spare)
  • Jump starting
  • Lockout service (no key replacement)
  • Fuel delivery (up to five gallons; cost of fuel not included)
  • Standard winching
Note: Current fee for a standard service call is $59.95. Customers must pay service provider for mileage over 5 miles. A secondary unit being towed behind is not included but can be accommodated for an additional fee. Standard Winching applies within 100 feet of paved or county maintained road only. Additional fees may apply for winching services under certain circumstances. Effective 1 October 2017, the service call fee will increase to $69.95. Service call fees are subject to change at any time; however, callers will be notified of pricing prior to any service dispatch. This program may be discontinued at any time without prior notice. Program void where prohibited.

1 Any vehicle with wheels is covered under the program as long as it is classified as "light duty." "Light duty" vehicles are vehicles that weigh 10,000 lbs. or less. Vehicles that weigh more than 10,000 lbs. are considered "medium duty" or "heavy duty"and are NOT covered under this program.

Additional Terms: Service providers supplying emergency roadside assistance and towing are independent contractors and are solely liable for their services. Neither Visa nor the issuer shall have any responsibility or liability in connection with the rendering of the service. Emergency roadside assistance and towing may not be available in areas not regularly traveled, nor in other "off road" areas not accessible by ordinary towing vehicles. Weather conditions, time of day and availability of service may affect assistance responses. Expectations for dispatch are set with the customer on every call, and an expected estimated time of arrival is provided to the customer regardless of their location; however, neither Visa nor the issuer provides any assurances as to the ability of the service provider to meet such estimates. The cardholder is responsible for any roadside assistance or towing charges incurred by facilities responding to their request even if they are not with their vehicle or their vehicle is gone upon their arrival. Services provided by United States Auto Club, Motoring Division, Inc.
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