Abandoned Accounts | If your account has had no activity in the last year and you have not contacted the credit union, your account becomes dormant. After three years of dormancy, your account becomes abandoned, and the funds in the account will be sent to the State Comptroller by June 23, 2023. Click here for more details.
FRAUD REMINDER TO OUR MEMBERS | 5Point will NEVER call and ask for your online banking login information. Do not provide account login or card information over the phone. If you’re suspicious during a call, hang up and call the credit union directly at 1.800.825.8829 or visit your nearest branch.
Holiday Closing | We will be closed on Friday, April 7th, and Saturday, April 8th, in observance of Easter. 

Here's how you can provide proof of insurance.

Like the rest of the loan process at 5Point, providing proof of insurance for your loan is easy. Just pick the option below that works best for you. 

OPTION 1: Take a picture of your policy and text it to us.

  1. Take a picture of your insurance declarations page.
  2. Text it to 865.505.7722.
  3. You will receive an auto reply upon receipt.

If you do not have a copy of your declarations page, we can reach out to your insurance agency if you:

Text us a picture of your ID card or insurance binder.


Send us a text with the following information:
  • Last 4 VIN (auto loan only)
  • Property address (mortgage only)
  • Last 4 digits of the loan #
  • Your lending institution
  • ​Your insurance company and phone number

OPTION 2: Submit your insurance information online.


OPTION 3: Email us a copy of your insurance declarations page.



OPTION 4: Call us.

You can submit your insurance information by calling us at:



OPTION 5: Send us your insurance information by QR Code.

  1. Open your camera (iPhone), OR download a QR scanner on your mobile device (Android).
  2. Scan the QR Code below.
  3. Enter your insurance information.

OPTION 6: Mail us a copy of your insurance declarations page.

Insurance Service Center
PO Box 5700
Knoxville, TN 37928