At 5Point, we always look for ways to better serve our members.
That’s why we’re excited to introduce a new, convenient way to conduct your drive-thru transactions. Using the Live Teller System, virtual tellers connect with and serve members remotely through the use of video.
Frequently Asked Questions:
The Live Teller system is innovative technology that combines the personal assistance of a live teller with the functionality of an ATM machine. Our video tellers connect with and serve members remotely using video.
The Live Teller system will help us to serve you more consistently and to create a better member experience. By centralizing our teller resources, we can serve our members more effectively. That way, if one branch is experiencing high volume while another is not, then we will be able to concentrate our resources where they are needed most at that time to serve all members in the most efficient way possible.
You can process deposits, withdrawals, cash checks, make transfers, loan payments, and obtain account balances.
The amount of time it takes to process your transaction will be approximately the same with a live video teller as it is with a traditional teller. Our goal is to decrease the amount of time you spend waiting in line to see a teller.
- No deposit or withdrawal slip required
- Drive up convenience
- Same personal service that you are used to
- Images of checks printed on receipt
- Additional ATM access through the machines
No, the Live Teller system is not replacing our employees. In fact, it can’t function without an employee. There are real 5Point employees processing transactions on the other side of the camera. In addition, the Live Teller system allows our employees to process transactions more efficiently.
The Live Teller system is very simple to use, and our live video tellers will do a great job of guiding members through every step of a transaction. You may also still visit a lobby teller inside of our branches if you are more comfortable with this option.