The main Card Alerts and Controls screen will display your credit card(s) with the On/Off status of each card. Each card can be identified by the last 4 digits of your card.


 
The Live Teller system is innovative technology that combines the personal assistance of a live teller with the functionality of an ATM machine. Our video tellers connect with and serve members remotely using video.
  • You will receive a Cruise Certificate for a 5 Day/4 Night cruise to Mexico, the Bahamas, or the Western Caribbean aboard a Super-Liner Luxury Cruise Ship. Your vacation includes a beautiful interior stateroom (based on double occupancy), all onboard gourmet meals, buffets and snacks, 24-hour complimentary room service, dozens of exciting shipboard activities, a wide range of nightly entertainment,  a state-of-the-art fitness center, full casino, first-run movies, and fabulous ports to visit and shop.
  • This vacation is valued at up to $1,798. Cruise Certificate recipients are responsible for port charges, taxes, and fees of $39.60 per day/per person.
When the card is turned ON, you can use it to make purchases and other normal transactions. When the card is turned OFF, one-time transactions using your card or card number will be blocked. Recurring transactions will still process even when your card is turned OFF. To turn your card ON/OFF, simply tap on the toggle to set your desired card status. Changes to your card status are instant, so you are in control of when your card may be used.



To turn your card ON/OFF, simply tap on the toggle to set your desired card status. Changes to your card status are instant, so you are in control of when your card may be used.
Certificates must be registered within 45 days of receipt. Simply follow the directions on the back of the certificate to register. There is a registration fee of $19 per person. Certificates are transferable during the 45 day registration period. You will have 18 months from the issue date to book and complete your cruise
The Live Teller system will help us to serve you more consistently and to create a better member experience. By centralizing our teller resources, we can serve our members more effectively. That way, if one branch is experiencing high volume while another is not, then we will be able to concentrate our resources where they are needed most at that time to serve all members in the most efficient way possible.
The Alerts and Control Preference screen allows you to have even more control on how you receive your alerts and for what types of transactions.

You will be able to choose from a large selection of sail dates — approximately 175 wonderful choices. A list of available cruise dates & itineraries will be sent to you when you register your certificate. Cruises are booked on luxury super-liner cruise ships, on Royal Caribbean, or other major cruise lines. Which cruise line you use will depends on the port of departure, travel dates, cruise itinerary, etc.
You can process deposits, withdrawals, cash checks, make transfers, loan payments, and obtain account balances.
By default, alerts are enabled for Preferred Transactions. If you do not want to receive Alerts for Preferred Transactions only, you can change your preference to All Transactions or Blocked Transactions Only. To help protect your account we will always send an alert if you are blocking transactions and one is attempted. If you receive an alert on transactions that you did not authorize, please contact us immediately.

You get a beautiful interior stateroom aboard a luxury cruise ship. The inside stateroom, although not as large as traditional rooms on land, are tastefully decorated, and include amenities such as 24-hour complimentary stateroom service and a pampering staff to make your stay comfortable and enjoyable.
The amount of time it takes to process your transaction will be approximately the same with a live video teller as it is with a traditional teller. Our goal is to decrease the amount of time you spend waiting in line to see a teller.

The Alert Delivery Options screen allows you to customize how you receive your card alerts. If you have Push Notifications and Text Message Banking enabled then all delivery options will be turned ON. If you do not want to receive an alert to that option, simply toggle OFF the method you want to stop receiving alerts for that card. At least one delivery option must be enabled for each card.

If an option to enable Push Notifications does not display, you can enable them by accessing your mobile app’s menu and going to Settings. Once in the Settings menu, you can enable Push Notifications by clicking on the link. The Push Notification screen will allow you set up other account alerts such as balance reminders. Once Push Notifications are enable, please return back to your Card Alerts and Control screen. If you access the Alert Delivery Options, you will now see the toggle to enable Push Notifications for Card Alerts.

If an option to enable SMS Text Alerts does not display, you can enable them by logging into Internet Banking and clicking on Notifications and selecting Settings. The Alerts and Notifications screen will allow you set up other account alerts such as balance reminders. Follow the onscreen prompts for adding your phone number for Text Message Banking. Once Text Message Banking is enable, please return back to your mobile app and access the Card Alerts and Control screens. If you access the Alert Delivery Options, you will now see your phone number has been added along with a toggle to enable SMS Text Alerts for Card Alerts.



Yes. Cruisers can upgrade to a higher deck, an outside stateroom with an ocean view, an outside stateroom with a balcony, a family cabin, or a suite. There will be an additional upgrade fee to cover the cost difference, based upon the port of departure, travel dates, and the cruise ship and ports selected. All upgrades are subject to availability.
  • No deposit or withdrawal slip required
  • Drive up convenience
  • Same personal service that you are used to
  • Images of checks printed on receipt
  • Additional ATM access through the machines
Yes. A cruise certificate can be extended up to an 8 Day/7 Night cruise vacation, at our special group rates. Any extended cruise is subject to availability based on port of departure, travel dates, the cruise ship and ports selected, and room allocations.
No, the Live Teller system is not replacing our employees. In fact, it can’t function without an employee. There are real 5Point employees processing transactions on the other side of the camera. In addition, the Live Teller system allows our employees to process transactions more efficiently.
The Merchant Type screen allows you to BLOCK transactions from specific merchant categories such as Gas Stations, Groceries stores , hotels and airlines in the Travel industry and many more. If you have your Send Alerts setting set to Preferred Transactions, you can also turn on or off alerts from specific merchants. If you are BLOCKING the merchant type, you will not be able to turn off the alert.


 
The Transaction Type screen allows you to BLOCK transactions by types such as Mail/Phone Orders, ATM, Online, and more. If you have your Send Alerts setting set to Preferred Transactions, you can also turn on or off alerts for specific types. If you are BLOCKING the transaction type, you will not be able to turn off the alert.

The Live Teller system is very simple to use, and our live video tellers will do a great job of guiding members through every step of a transaction. You may also still visit a lobby teller inside of our branches if you are more comfortable with this option.
Los Angeles, Miami, Port Canaveral, Mobile, New Orleans and Galveston. Ports of departure are based upon specific cruise ships, itineraries and travel dates, and are subject to availability.
The Location Type screen allows you to BLOCK transactions from merchants processing transactions internationally. If you have your Send Alerts setting set to Preferred Transactions, you can also turn on or off alerts for foreign transactions. If you are BLOCKING foreign transactions, you will not be able to turn off the alert.

You can bring additional cruise guests and will receive our special group rate pricing. Kids or guests in the same stateroom are usually at a significantly discounted rate. We will always do our best to book additional guests on the same deck, and even arrange for them to have the same table for dining reservations.
Yes. For kids of all ages, and for no additional fee, young cruisers will spend time with qualified counselors and cruise staff. Under their experienced supervision, kids will enjoy games, activities, crafts, movies, parties, contests, great kids meals, desserts, and much more!
The Spend Limits screen allows you to BLOCK transactions greater than the amount you enter on screen. You can also enter a dollar amount to receive alerts greater than the amount you entered. If you only want to receive alerts on transaction above the threshold you entered, you will need to disable all alerts for Merchant, Transactions, and Location types. Any transaction that is BLOCKED will trigger an alert even if it is lower than the amount you entered.

Cruise travel is like vacationing at other resorts. You should plan to go casual during the day. Dress code for the evening ranges from a dark suit or formal attire, to a sport coat and tie, to casual resort wear. You can plan on one evening to get dressed up. Shorts and T-shirts are not allowed into the main dining room during dinner.
No problem. All cruises offer guests with dietary restrictions a wide range of healthy choices. Guests simply let their Cruise Coordinator know their needs when booking, and then sit back, relax, and enjoy great meals!
Absolutely. Special packages are available for all occasions, including things such as flowers, pictures, decorating your stateroom, fruit & cheese trays, wine and champagne, chocolates, even baking you a cake. You just need to let your cruise coordinator know about the occasion so they can assist you in making it “special.
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM







By appointment only
None of 5Point's credit cards have an annual fee.
Drive-Thru Hours
 
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 9:00 AM - 1:00 PM









Curbside Hours (by appointment only)
 
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM







 
Drive-Thru Hours
 
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 9:00 AM - 1:00 PM









Curbside Hours (by appointment only)
 
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM









 
No. You can call 1.888.886.0083 to create a PIN. 
Drive-Thru Hours
 
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 12:00 PM









Curbside Hours (by appointment only)
 
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Drive-Thru Hours
 
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 9:00 AM - 1:00 PM









Curbside Hours (by appointment only)
 
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Drive-Thru Hours
 
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 12:00 PM









Curbside Hours (by appointment only)
 
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Please call 800.631.3197 to activate your new card.
Drive-Thru Only Hours
 
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 12:00 PM
You can report credit card fraud to:
  • 1.866.590.7672 for Platinum, Platinum Rewards, and Business cardholders
  • 1.866.590.7682 for Signature cardholders
Drive-Thru Only Hours
 
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Yes, you'll need to update any bill payment service you're currently using to the new Visa card number.
Drive-Thru Only Hours
 
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Yes, payments made to your old card will be paid on the new card, but will take a few days to process.
Rewards can be redeemed as merchandise, gift cards, travel, and statement credits. View the list of rewards at www.curewards.com/5point or from Access Point in home banking.
Once your card is activated, it will start accruing points for retail purchases only (not balance transfers, cash advances, or existing balances).
To Redeem Travel (Flights, Car Rental, Hotels, Experiential, etc.) Rewards: 1.800.666.8767 or 1.800.900.6160 (International calls)

To Redeem Merchandise Rewards: 1.800.637.7728
 
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