COVID-19 Update |  All lobbies are open with limited capacity. Click here for more information.

5Point Credit Union is committed to the safety and well-being of our members, staff and community.

COVID-19 remains present in our community – so we remain focused on reducing exposure and minimizing the spread, while continuing to meet your financial needs.

All lobbies are open with limited capacity.

Lobby Reopening

When you arrive at your preferred branch, you’ll be greeted by a 5Point employee and signed in for service. If there is a need for you to wait, we’ll ask that you wait in your vehicle until a representative is available. There will be a limit of one member per 5Point representative allowed inside of our lobbies.
We will offer controlled teller transactions inside all lobbies. Only a certain amount of members will be allowed to wait for teller transactions inside the lobby. Additionally, members must follow floor decals to maintain a safe social distance.

Keeping you Safe

We are so happy to welcome you, our members, back into the branches. We are making every effort to keep you safe while you conduct your financial business. Here’s how:
  • Masks are required of all employees and recommended for members inside lobbies. If you prefer not to come inside, we are happy to serve you through 5Point Curbside.
  • We are disinfecting common areas in branches regularly throughout the day, as well as disinfecting offices in between members.
  • Our team members will ask that you sanitize your hands upon entering the building. Employees are also washing and sanitizing regularly throughout the day, and using gloves when necessary.
  • You will notice floor decals showing social distancing parameters, along with clear shields on desks.
  • We will not have any refreshments in the lobby, including coffee.
  • We kindly ask that no children accompany you to your visit. If children are present, we will be happy to accommodate your transactions through 5Point Curbside.

Drive-Thru Services

All drive-thrus will remain open as per normal drive-thru business hours.  We have implemented protocols to ensure our members practice social distancing, and we have enacted additional cleaning procedures. If you visit our drive-thru or ATM in person, we recommend you also wash your hands thoroughly afterward or use hand sanitizers.

Electronic Services

As always, our call center is available 24/7 as are all online and mobile banking services. You can continue to take advantage of our online banking services and mobile app to access your accounts and financial services during this time.
You can:
  • Apply for loans and credit cards
  • Make payments on a 5Point loan
  • Deposit checks using the remote deposit app
  • Pay bills using Bill Pay
  • Transfer money between accounts
  • Reorder checks
  • View eStatements
  • Open additional accounts – log into online banking and select “Add a Share (Deposit) Account” under the “Additional Services” tab, or log into your mobile app and select “Add a Share” under the “More” menu

If you haven’t enrolled in online banking or downloaded our mobile app, you can do so at any time. It only takes a few minutes. 

If you’re facing financial difficulties as a result of the COVID-19 pandemic, we’re here for you with deferred loan payments and other financial resources.

We know that financial solutions are not one-size-fits-all, which is why we are available today to discuss the best option for you. Please reach out to us by phone for any assistance we may be able to offer, and we’ll continue to navigate this challenging situation together.
For investment services, call 409.984.2270 to speak with Matt Borel. He will be happy to make an appointment to visit with you during regular business hours.

As always, we're here to serve you.

If you find yourself facing financial difficulties and need assistance, or if we can help you in any way, please contact us. Our team is available 24/7 at 1.800.825.8829.
We all share in this health challenge, and 5Point will continue to focus on doing what’s best for our members, our employees, and our communities.

​COVID-19 Information

For additional information about COVID-19, please visit the CDC website.

Credit reports are now free, every week.

If you’re feeling anxious about your financial health during these uncertain times, you’re not alone. That’s why the three national credit reporting agencies are giving people weekly access to monitor their credit report — for free. Click here for more information.

COVID-19 Scam Alerts

Scammers are gathering personal information by pretending to be contact tracers.

People who had contact with someone infected with COVID-19 may first get a text message from the health department, telling them they’ll get a call from a specific number. The tracer who calls will not ask for personal information, like a Social Security number. Click here to learn more.
At 5Point Credit Union, we want to make sure you stay alert and aware. If you think you have been a victim of identity theft or fraud, it is important to take immediate action. Click here to visit our Fraud Information page.