Abandoned Accounts | If your account has had no activity in the last year and you have not contacted the credit union, your account becomes dormant. After three years of dormancy, your account becomes abandoned, and the funds in the account will be sent to the State Comptroller by June 23, 2023. Click here for more details.
FRAUD REMINDER TO OUR MEMBERS | 5Point will NEVER call and ask for your online banking login information. Do not provide account login or card information over the phone. If you’re suspicious during a call, hang up and call the credit union directly at 1.800.825.8829 or visit your nearest branch.
Holiday Closing | We will be closed on Monday, June 19th, in observance of Juneteenth. 

Important Information about your Credit Card

We are currently upgrading our credit cards to offer you better options. Unfortunately, during this transition, we’ve found there are problems receiving payments from bill pay services. We’re working through each one of these issues with our members on a case by case basis, but we’re asking for your help during the transition, and possibly changing the payment method you use.

If you are using Bill Pay within home banking or any other bill payment system to make payments on your credit card, please begin using another payment option.  

There are multiple alternate bill payment methods from which to choose. We expect to be back to normal with the payment process sometime in the first quarter of 2020, and we whole-heartedly apologize for the inconvenience.

During the transition, please use one of the payment options listed below.

Option 1 – By Mail

Mail a check to:

Snail Mail Mailing Address:
5Point Credit Union
P.O. Box 660493
Dallas TX  75266-0493
Overnight Address:
Payment Processing Department
560 Carillon Parkway
St Petersburg FL  33716

Option 2 – Electronically

Use any of these electronic payment methods:
  • Set up payments in Access Point, your credit card portal found within home banking.
    • To get to Access Point, go to “Credit Card” on the home banking toolbar and select Access Point in the dropdown menu, then select “Make a Payment.”
  • Set up an internal transfer between 5Point accounts to make your payment.
    • Go to “Move Money” in the home banking toolbar and select “Make a Transfer.” This option allows you to move money from one of your 5Point accounts to make a credit card payment.
  • Use the Payment Center tool on our website
    • Select Personal from the toolbar at 5Pointcu.org, then select Payment Center.

Option 3 – By Phone

If you’d like to speak with a team member to make a payment by phone, please call us at 1.800.825.8829.

Option 4 – In Person

As always, you can come into any branch to make a payment.